Support
Questions about the products, bug reports, and anything to do with purchases or licences.
Get in touch
Write to us at the address below.
info@snowsound.jpWe answer in the order messages arrive. If several days pass with no reply, please check your spam folder and then write again.
What helps us help you
For a bug report, these details narrow things down quickly.
- The product and its version (for example, DRUMHEAD 1.0.0)
- Your operating system (for example, Windows 11 64-bit)
- Your DAW and its version
- What you did, and what happened instead
Things you can do yourself
You do not need to write to us for any of these — they are on your account page.
- Download a product you bought, again
- Look up your licence key
- See which machines are activated, and release one
- Activate a machine that has no internet connection