Privacy Policy

1. What we collect

• Account — email address, password, display name (optional), language preference
• Purchases — order number, products bought, amount, currency, date
• Licenses — license key, number of permitted activations
• Activations — a hash of your computer's identifier, computer name, operating system, plugin version, activation and release dates
• Access records — IP address, browser type and timestamp when downloading; email address, IP address and outcome for sign-in attempts

2. Passwords and card details

Passwords are stored in a form that cannot be reversed (bcrypt). We never know your actual password — which is why a forgotten password can only be reset, never retrieved.

We never receive your card details. Payment happens on PayPal's page; all we receive is the fact that payment completed, and the amount.

3. How we handle computer identifiers

To enforce the activation limit, the plugin uses information that identifies your computer.

That identifier is never transmitted or stored in its original form. We store only a salted hash of it, from which the original value cannot be recovered. It is used solely to tell whether two activations are the same machine — never to identify or track you.

4. Why we use it

Access records and sign-in attempts are used only to detect abuse — sign-in records are what let us spot password guessing and temporarily block it.

We do not use personal information for advertising or analytics.

• Delivering products, downloads and update notifications
• Issuing licenses and enforcing activation limits
• Detecting and preventing abuse
• Responding to support enquiries
• Sending important service notices

5. Processors and international transfers

We use the following providers, each handling data only for the purposes we set:

• Payments — PayPal (payment processing)
• Database — Neon (United States)
• Website hosting — Vercel (United States)
• Product file delivery — Cloudflare
• Email delivery — Willnet (Japan)

6. Disclosure to third parties

Other than the processors above, we do not share your personal information without your consent, except where required by law.

7. Cookies

We use cookies only to:

• Keep you signed in
• Remember your language preference

8. How long we keep it

Account information

Until you delete your account

Order records

As required by law (generally seven years). Retained after account deletion, but with your name and email address removed

License and activation data

Until you delete your account

Download history

One year

Sign-in attempt records

90 days

9. Your controls

You can do the following yourself from your account:

• Change your email address
• Change your password
• Change your display name
• Delete your account

10. What happens when you delete your account

Your email address, password and display name are deleted.

If you have made a purchase, the order record itself remains — we are legally required to keep it. Your name and email address are removed, so the record can no longer be traced back to you.

To request a copy of the information we hold about you, contact us using the details below. We will verify your identity before responding.

11. Changes to this policy

We may revise this policy. Revisions apply from the moment they are published here. We will email you about significant changes.

12. Contact

For questions about how we handle personal information, contact info@snowsound.jp.